SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Love The Ocean (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.lovetheocean.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool curtain
Excellent!
great
Very nice, the colors, the product quality is good. It looks great.
Very beautiful!!!!
I recommend the store. I made curtains in my size.
Very bright, looks beautiful! And quality at altitude, thank you!
Thanks received.
Very beautiful blind, fabric, as in the photo .. Waited a long time, unfortunately because of the crown, was able to send only after almost 1.5 months and went 2 more months smoothly, but I will not reduce, not the store's fault
Quality looks good and arrived with no damage.
Good quality. All as in the photo.
Super!!! Will not regret fast delivery... Thank you very much.
Thank you all super
The curtain is beautiful, though very thin. But still, for such a price will go.
Class!!! beautiful...
Did not like gavno
The curtain is good.
A good curtain, and fit in size. The quality is excellent.
Cool curtain. Bright and beautiful. The goods are satisfied. I recommend
Quality at altitude. The picture is clear., bright. Delivered in 2 weeks.
Excellent product quality thanks to store congratulations will continue to buy
The curtain drove from 11.11., today received. in my opinion, a little thin, not as dense as my old one. but bright and beautiful.
Blind fully corresponds to the description, the colors are bright, the material is quality. Very satisfied! Thank you!
Very satisfied with the purchase! Bright, colored curtain. After the opening, I laid first on the floor to straighten the creases, but they are not so strong. The store almost immediately sent the goods, delivery 2 weeks
The product is stitched crooked... Sending is not fast .. It was 63 days in Chelyabinsk... cloth umbrella...